Terms of Service

Agreement to These Terms

These Terms of Service ("Terms") govern access to and use of Boondoggle, operated by Boondoggle, Inc. ("Boondoggle," "we," "our," or "us"). By accessing or using Boondoggle, creating an account, accepting an invitation, or using a sponsor or customer workflow, you agree to these Terms.

If you use Boondoggle on behalf of a company, sponsor, nonprofit, agency, customer, or other organization, you represent that you have authority to bind that organization. In that case, "Customer" means that organization, and "you" means both you and that organization where applicable.

Order Forms and Customer Agreements

Some customers may sign a separate order form, statement of work, master services agreement, cloud services agreement, data processing addendum, or similar written agreement with us. If a separate written agreement is active and conflicts with these Terms, that written agreement controls for the covered customer account, order, event, or professional services engagement.

These Terms apply to website access, demos, trials, account access, sponsor workflows, product use, and other online use where no separate written agreement controls. Additional policies referenced from these Terms, including our Privacy Policy, Security page, Data Processing Addendum, and Subprocessors page, are incorporated only where they apply by their terms or by a customer agreement.

The Service

Boondoggle is a live operations workspace for high-touch, multi-day events. It helps teams manage sponsors, companies, guests, attendees, companions, activities, lodging, dinner, check-in, package entitlements, add-ons, billing workflows, files, communications, reporting, and related event operations.

Boondoggle coordinates event operations; it does not book venues, guarantee event outcomes, guarantee attendee participation, replace a customer's event staff, or control hotels, transportation providers, venues, sponsors, attendees, payment networks, accounting systems, CRM systems, or other third-party services.

We may improve, modify, suspend, or discontinue parts of the service from time to time. If a change materially reduces functionality for a paid customer, we will provide notice as required by the applicable customer agreement.

Accounts and Authorized Users

• Account information must be accurate and kept up to date.
• You are responsible for safeguarding passwords, magic links, invitations, sponsor portal links, and other credentials or access methods.
• Customer admins are responsible for inviting authorized users, assigning appropriate roles, reviewing access, and removing users who no longer need access.
• Sponsor contacts are responsible for using sponsor workflows only for the organization they are authorized to represent.
• You must promptly notify us of suspected unauthorized access, credential compromise, or misuse of the service.
• Boondoggle accounts are intended for adults. Minors may not create accounts.

Customer Data

"Customer Data" means event, sponsor, attendee, companion, user, organization, company, file, billing, configuration, communication, and other information submitted to Boondoggle by or on behalf of a Customer. As between Customer and Boondoggle, Customer owns Customer Data.

Customer grants Boondoggle a limited right to host, process, transmit, display, copy, store, analyze, and use Customer Data as needed to provide, secure, support, troubleshoot, improve, and administer the service; operate customer-enabled integrations; comply with law; and enforce applicable agreements.

Customer is responsible for ensuring it has the rights, notices, permissions, consents, and lawful bases needed to provide Customer Data to Boondoggle, including information about attendees, companions, sponsor contacts, dietary requirements, accessibility or accommodation details, travel timing, VIP handling, uploaded files, invoices, and payment or billing records.

Privacy and Security

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. If a separate Data Processing Addendum applies, that agreement controls our processing of covered personal data for the applicable Customer.

We use reasonable technical and organizational measures designed to protect Customer Data. More information is available on our Security page. Customer remains responsible for configuring roles, limiting access, protecting credentials, training users, reviewing exports, and using the service in a way that complies with applicable law.

Acceptable Use

You may not use Boondoggle to:

• Violate law, contracts, privacy obligations, or the rights of others.
• Upload, transmit, or store unlawful, infringing, deceptive, defamatory, harmful, malicious, or privacy-violating content.
• Collect, submit, disclose, export, or sync personal information without the rights, permissions, notices, or lawful bases required by law.
• Interfere with, disrupt, reverse engineer, scrape, overload, scan, test, bypass, or attempt to gain unauthorized access to Boondoggle or related systems, except through a written security-testing agreement with us.
• Bypass usage limits, access controls, security controls, account restrictions, or event/sponsor boundaries.
• Use Boondoggle to send spam, abusive messages, malicious files, or misleading event communications.
• Use Boondoggle for purposes unrelated to legitimate event, hospitality, sponsor, attendee, fundraising, billing, or operations management.

Files, Content, and Integrations

Users may upload logos, sponsorship assets, documents, images, and other event materials where the service permits. You represent that you have the rights needed to upload, store, share, display, and use that content in Boondoggle. We may remove or restrict access to content that appears to violate these Terms, law, third-party rights, or security requirements.

Boondoggle may interoperate with third-party services such as QuickBooks, CRM systems, webhook destinations, email providers, analytics providers, storage providers, AI providers, and other integrations. Third-party services are governed by their own terms and privacy policies. Customer authorizes Boondoggle to exchange Customer Data with integrations Customer connects, enables, configures, or uses.

We are not responsible for third-party services, their acts or omissions, their availability, their handling of information outside Boondoggle, or changes to their APIs, authentication flows, pricing, features, or terms.

AI-Assisted Features

Boondoggle may include AI-assisted help, docs, support, query, or product features. Inputs, outputs, and related metadata may be processed by Boondoggle and its AI providers to provide, secure, support, audit, and improve those features.

AI outputs may be incomplete, inaccurate, outdated, or unsuitable for a particular situation. You are responsible for reviewing AI-assisted outputs before relying on them for event operations, legal, financial, safety, accessibility, travel, guest-service, billing, or other important decisions. AI features do not provide legal, financial, medical, safety, tax, accounting, or professional advice.

Fees, Payment, and Orders

Fees, billing cadence, payment terms, taxes, renewals, cancellation rights, professional services, premium modules, event-specific terms, and implementation details are described in the applicable order form, invoice, statement of work, or written agreement. Unless the applicable agreement says otherwise, fees are non-refundable and due according to the stated payment terms.

Customer is responsible for taxes, duties, and similar governmental charges other than taxes based on Boondoggle's income. We may suspend or limit service for unpaid amounts as permitted by the applicable agreement and law.

Intellectual Property and Feedback

Boondoggle and its software, design, workflows, documentation, trademarks, logos, templates, data models, service methods, and other materials are owned by Boondoggle or its licensors and are protected by intellectual property laws. These Terms do not transfer ownership of Boondoggle technology to you.

If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation, provided we do not disclose Customer Data in doing so.

Confidentiality

Each party may receive non-public information from the other party in connection with Boondoggle. Each party will use reasonable care to protect the other party's confidential information and will use it only to perform under these Terms or the applicable agreement, unless disclosure is required by law or permitted by the disclosing party.

Customer Data is handled under the Customer Data, Privacy and Security, and DPA provisions where those provisions apply.

Disclaimers, Indemnity, and Liability

Boondoggle is provided "as is" and "as available" except as expressly stated in a separate written agreement. We do not guarantee that the service will be uninterrupted or error-free, or that event outcomes, venue or vendor performance, travel timing, attendee participation, third-party integrations, customer decisions, or sponsor participation will meet any particular result.

You will defend, indemnify, and hold harmless Boondoggle and its officers, directors, employees, and agents from claims, damages, liabilities, losses, and expenses arising from Customer Data, your violation of these Terms, your misuse of the service, your violation of law or third-party rights, or your failure to obtain required rights, notices, permissions, consents, or lawful bases.

To the maximum extent permitted by law, Boondoggle will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, business interruption, or loss of data.

To the maximum extent permitted by law, Boondoggle's aggregate liability for claims arising out of or relating to these Terms or the service will not exceed the fees paid by Customer to Boondoggle for the service giving rise to the claim in the twelve months before the event giving rise to liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply.

Suspension, Termination, and Changes

We may suspend or terminate access to Boondoggle if we reasonably believe there is a security risk, legal risk, non-payment, violation of these Terms, misuse of the service, or risk to Boondoggle, a customer, an attendee, a sponsor, or a third party. You may stop using the service at any time.

Termination does not affect payment obligations, confidentiality obligations, liability limits, ownership provisions, audit rights, deletion and retention rights, or other terms that by their nature should survive.

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. If changes are material, we may provide additional notice as appropriate. Updated Terms will not override an active written customer agreement unless that agreement permits it.

Governing Law and Contact

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Unless a separate written agreement states otherwise, disputes arising from these Terms or the service will be resolved in the state or federal courts located in California.

If you have questions about these Terms, contact us at hello@boondoggle.events.